Problems with Replies to Facebook comments

Incident Report for Swat.io

Resolved

This incident has been resolved.

Posted Feb 17, 2020 - 13:12 CET

Identified

The issue has been identified by Facebook and they are working on a fix. See https://developers.facebook.com/support/bugs/2485180271745336/ for details.

Posted Feb 13, 2020 - 10:31 CET

Investigating

We are currently investigating a problem that customers can't reply to Facebook tickets.

Posted Feb 13, 2020 - 10:26 CET

This incident affected: External APIs (Facebook API).