tag:status.swat.io,2005:/historySwat.io Status - Incident History2024-03-28T03:50:01+01:00Swat.iotag:status.swat.io,2005:Incident/201939042024-03-11T08:15:44+01:002024-03-11T08:15:44+01:00Error with publishing posts to Instagram<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>08:15</var> CET</small><br><strong>Resolved</strong> - The issue is resolved and publishing for multiple media files works again ๐</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:07</var> CET</small><br><strong>Identified</strong> - Instagramโs API is impacted by a problem which causes the publishing of posts containing multiple media files to fail. We already reported the problem to Meta, other apps using the API are affected as well. We will provide further updates regarding a fix as soon as information becomes available.</p>tag:status.swat.io,2005:Incident/201680442024-03-05T21:02:10+01:002024-03-05T21:02:10+01:00Meta platforms experiencing technical issues<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>21:02</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:23</var> CET</small><br><strong>Identified</strong> - Meta is currently facing technical issues with their platforms Facebook and Instagram. Login to those platforms is currently not possible. For Swat.io, publishing posts and importing comments on those platforms may not work until the issue is resolved by Meta. For details see https://metastatus.com</p>tag:status.swat.io,2005:Incident/201054292024-03-01T09:54:31+01:002024-03-01T09:54:31+01:00Disruptions importing comments from Instagram<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:54</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>10:53</var> CET</small><br><strong>Investigating</strong> - There is an ongoing disruption in the Instagram API that could lead to certain comments not being imported to Swat.io. <a href="https://developers.facebook.com/support/bugs/708115671484252/">Meta is aware of the problem and working on a fix.</a></p>tag:status.swat.io,2005:Incident/200301342024-02-26T12:23:12+01:002024-02-28T10:08:58+01:00Can not add/reset Instagram pages due to unknown error from meta: CSRF nonce is invalid<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>12:23</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>16:26</var> CET</small><br><strong>Investigating</strong> - Some users are unable to add new Instagram pages or reset Instagram tokens due to an unknown error from Meta. We have reproduced this issue and have already reported it to Meta.</p>tag:status.swat.io,2005:Incident/200466082024-02-22T12:42:05+01:002024-02-22T12:42:05+01:00Intercom Outage<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>12:42</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:25</var> CET</small><br><strong>Investigating</strong> - We are currently experiencing an issue with Intercom that is preventing users from using the live chat feature to contact our support team. Intercom is already aware of the problem and is working on a solution to resolve it! For more detailed information, please visit their status page https://www.intercomstatus.com</p>tag:status.swat.io,2005:Incident/196102202024-01-08T12:25:10+01:002024-01-08T12:25:10+01:00YouTube API does not return any comments<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>12:25</var> CET</small><br><strong>Resolved</strong> - All YouTube comments are again imported as usual.<br /><br />Also the older comments what we missed in the past days will be imported retroactively.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>10:37</var> CET</small><br><strong>Identified</strong> - We are currently not able to import any new YouTube comments because they are not delivered by the YouTube API.<br /><br />This issue started at about 2024-01-03 20:00 UTC.<br /><br />We already filed a bug-report and are now waiting for a response: https://issuetracker.google.com/issues/318545980</p>tag:status.swat.io,2005:Incident/194517472023-12-21T09:18:29+01:002023-12-21T09:18:29+01:00Linkedin community management (like, reply) errors<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>09:18</var> CET</small><br><strong>Resolved</strong> - Linkedin community management and publishing is working without issues again and therefore this incident is concluded ๐</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>07:51</var> CET</small><br><strong>Update</strong> - Although all features related to community management are working again, we actually did see some issues with publishing posts. We made another adjustment to the permissions which should resolve them and therefore are still monitoring the situation more closely ๐</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>11:29</var> CET</small><br><strong>Monitoring</strong> - We adjusted the scopes of our OAuth permissions โ๏ธ and after refreshing the tokens, community management related operations should work again.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>09:58</var> CET</small><br><strong>Identified</strong> - We identified an issue the the OAuth permission scopes ๐ฎ and are investigating a potential solution ๐</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>21:38</var> CET</small><br><strong>Investigating</strong> - Certain API calls trying to perform community interaction with the API (like, reply) are returning "Not enough permissions to access: partnerApiSocialActions.CREATE.20230801" and we're investigating the issue ๐ต๏ธ<br /><br />Publishing posts however is not affected ๐</p>tag:status.swat.io,2005:Incident/185528342023-09-20T10:16:46+02:002023-09-20T10:17:26+02:00Issue with Twitter<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>10:16</var> CEST</small><br><strong>Resolved</strong> - The issue has been resolved. Everything working normal again โ </p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>09:15</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and now we are monitoring the results.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>08:39</var> CEST</small><br><strong>Investigating</strong> - We are aware of issues with Twitter (publishing, token reset) and are looking into it ๐ต๏ธโโ๏ธ</p>tag:status.swat.io,2005:Incident/185000362023-09-14T15:36:26+02:002023-09-14T15:36:26+02:00Issue with TikTok tokens<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>15:36</var> CEST</small><br><strong>Resolved</strong> - Everything working normal again โ </p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>14:12</var> CEST</small><br><strong>Monitoring</strong> - It seems the situation is getting better and the rate of token invalidation got better, we're still watching the situation ๐</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>13:32</var> CEST</small><br><strong>Investigating</strong> - We are aware of issues with TikTok (tokens getting invalidated) and are looking into it ๐ต๏ธโโ๏ธ</p>tag:status.swat.io,2005:Incident/180212102023-08-03T11:32:39+02:002023-08-03T11:32:39+02:00Issues with Twitter / ๐ tokens<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>11:32</var> CEST</small><br><strong>Resolved</strong> - No further issues with Twitter / ๐ channels known, all โ from our side.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>16:57</var> CEST</small><br><strong>Investigating</strong> - We are aware of access tokens for Twitter / ๐-channels being reported as invalid ๐ต๏ธโโ๏ธ<br /><br />Not all channels are affected, Twitter / ๐ actions are working in general ๐ช๐พ<br /><br />In case the access token of your Twitter / ๐ channel becomes invalid, please reset it as usual through the settings interface ๐</p>tag:status.swat.io,2005:Incident/179547962023-07-25T14:14:12+02:002023-07-25T14:14:12+02:00Swat.io app currently not available<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>14:14</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p>tag:status.swat.io,2005:Incident/179438492023-07-25T08:50:13+02:002023-07-25T08:50:13+02:00Analytics for Twitter posts are not updated<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>08:50</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>11:16</var> CEST</small><br><strong>Identified</strong> - We are currently experiencing an issue with Twitter api because of which we are not able to fetch insights for posts.<br />We have reached out to Twitter to fix this error and we are waiting for a response from them</p>tag:status.swat.io,2005:Incident/177520232023-07-04T15:03:01+02:002023-07-04T15:03:01+02:00Issues with moderating TikTok comments<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>15:03</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>18:12</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>18:11</var> CEST</small><br><strong>Monitoring</strong> - It appears that the issue has been resolved meanwhile. We continue to monitor the situation and wait for the reply from TikTok support.</p><p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>14:30</var> CEST</small><br><strong>Investigating</strong> - Due to a problem related to the official TikTok API, we have been experiencing issues with moderating TikTok comments. Actions like reply, hide or like have been unsuccessful. The issue has been reported to the TikTok support and we will keep you posted.<br /><br />All other TikTok operations like comment fetching and publishing posts remain unaffected.</p>tag:status.swat.io,2005:Incident/176314732023-06-28T23:21:32+02:002023-06-28T23:21:32+02:00Scheduled maintenance<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>23:21</var> CEST</small><br><strong>Completed</strong> - Maintenance is over, all systems are green! โ </p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>16:41</var> CEST</small><br><strong>Scheduled</strong> - We are updating our databases.<br /><br />During the given time, swat.io will be not available:<br /><br />- users will not be able accessing the system ๐<br />- planned posts might not get published ๐จ<br />- new posts or comments may be delayed coming into swatio ๐ค<br /><br />After the maintenance however, swat.io will try it's best to catch up and fetch new posts/comments from during the downtime ๐<br /><br />We apologize for any inconvenience! ๐</p>tag:status.swat.io,2005:Incident/174977142023-06-07T17:04:50+02:002023-06-07T17:05:12+02:00TikTok API not working<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>17:04</var> CEST</small><br><strong>Resolved</strong> - We identified the problem and the TikTok API connection is working again โ </p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>08:46</var> CEST</small><br><strong>Investigating</strong> - We have been made aware that our TikTok API access is not working since 02:29 CEST anymore ๐ฅ and we're investigating the issue ๐ต๏ธโโ๏ธ</p>tag:status.swat.io,2005:Incident/174764512023-06-05T10:32:59+02:002023-06-05T10:32:59+02:00Issue with auto publishing posts<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>10:32</var> CEST</small><br><strong>Resolved</strong> - This morning we have experienced an issue with publishing posts which were scheduled to be auto-published. The issue affected posts scheduled for period until 10:20. <br />As soon as we have identified the issue the operation of auto publishing was resumed.</p>tag:status.swat.io,2005:Incident/172637012023-05-22T22:45:54+02:002023-05-22T22:45:54+02:00Scheduled maintenance<p><small>May <var data-var='date'>22</var>, <var data-var='time'>22:45</var> CEST</small><br><strong>Completed</strong> - We're done ahead of time, all services are back up and looking โ </p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>21:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>09:49</var> CEST</small><br><strong>Scheduled</strong> - We have a new server upgrade incoming ๐<br /><br />During the given time, swat.io will be not be fully available:<br /><br />- users might have troubles accessing the system ๐<br />- planned posts might not get published ๐จ<br />- new posts or comments may be delayed coming into swatio ๐ค<br /><br />After the maintenance however, swat.io will try it's best to catch up and fetch new posts/comments from during the downtime ๐<br /><br />We apologize for any inconvenience! ๐</p>tag:status.swat.io,2005:Incident/171919252023-05-12T10:14:29+02:002023-05-12T10:14:29+02:00Issues with deleting Instagram comments<p><small>May <var data-var='date'>12</var>, <var data-var='time'>10:14</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>13:47</var> CEST</small><br><strong>Monitoring</strong> - Due to a problem related to the official Instagram API, deleting comments is currently not possible and will result in an error message. Please delete your comments directly on Instagram until the problem is solved.<br /><br />Hiding of comments is still possible.<br /><br />There is already a bug-report available: https://developers.facebook.com/support/bugs/5999513586763421<br /><br />Weโll keep you posted.</p>tag:status.swat.io,2005:Incident/168485422023-04-17T22:32:34+02:002023-04-17T22:32:34+02:00Scheduled maintenance<p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>22:32</var> CEST</small><br><strong>Completed</strong> - We're done ahead of time, all services are back up and looking โ </p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>11:43</var> CEST</small><br><strong>Scheduled</strong> - We need to apply a security update on one of our managed services (specifically: ElastiCache, if you care that much about details!) and therefore planning 1 hour downtime.<br /><br />We expect the actual update will only last 5-10 minutes, but we need to stop some services before that, leading overall to a degraded experience.</p>tag:status.swat.io,2005:Incident/167100382023-04-03T20:19:28+02:002023-04-03T20:19:28+02:00Search for content created after 2023-03-31 16:00:00 CEST not working<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>20:19</var> CEST</small><br><strong>Resolved</strong> - We've caught up with the missing content and the search experience is as great as it was before, it's now fully operational again!</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>12:41</var> CEST</small><br><strong>Update</strong> - The search is back but still lacks update from 2023-03-31 16:00:00 CEST on. We've now started the process of adding the missing content!</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>08:34</var> CEST</small><br><strong>Update</strong> - We are currently working on restoring our search functionality ๐ค๐พ, but this means we've to restore a backup which currently makes the search not available at all ๐ข</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>16:48</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating an issue in regards to our search functionality. Searching for content created after 2023-03-31 16:00:00 CEST might not work.</p>tag:status.swat.io,2005:Incident/160866452023-02-16T00:00:15+01:002023-02-16T00:00:15+01:00Scheduled maintenance<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>00:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>22:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>09:22</var> CET</small><br><strong>Scheduled</strong> - It's time to start the new year with upgrading our servers ๐ฝ<br /><br />During the given time, swat.io will be not be fully available:<br /><br />- users will have troubles accessing the system ๐<br />- planned posts might not get published ๐จ<br />- new posts or comments may be delayed coming into swatio ๐ค<br /><br />After the maintenance however, swat.io will try it's best to catch up and fetch new posts/comments from during the downtime ๐<br /><br />We apologize for any inconvenience! ๐</p>tag:status.swat.io,2005:Incident/157775432023-01-09T09:37:34+01:002023-01-09T09:37:34+01:00Issues with adding Facebook/Instagram accounts and refreshing access tokens<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>09:37</var> CET</small><br><strong>Resolved</strong> - As Facebook team claimed the issue has been resolved: https://developers.facebook.com/support/bugs/994034301555870/</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>15:13</var> CET</small><br><strong>Monitoring</strong> - We implemented a workaround to counter the faulty API response. Adding accounts and resetting access tokens should work again in most cases. If your previous attempts to add channels / reset tokens failed, please try again. In case you are still facing problems please contact the support team through the chat at the bottom right corner of Swat.io. We will continue to monitor the issue until Meta fully resolves it.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>13:09</var> CET</small><br><strong>Investigating</strong> - We are experiencing problems with the Facebook/Instagram APIs since yesterday. The API is returning incomplete/unexpected results when adding new accounts or re-setting the access token for Swat.io-channels.<br />There is an ongoing bugreport for the Facebook Graph API where multiple other parties also reported this problem: https://developers.facebook.com/support/bugs/994034301555870/<br />We are actively monitoring the issue and will provide updates as soon as there are new developments in this issue; for now it looks like we have to depend on Meta fixing the issue with their API.</p>tag:status.swat.io,2005:Incident/126824182022-11-03T14:14:47+01:002022-11-03T14:14:47+01:00Degraded in-app search functionality<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>14:14</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved and the search service is working as expected again.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>11:01</var> CET</small><br><strong>Monitoring</strong> - Most of the search functionality is back and we're applying the final touches and continue to monitor the situation.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:28</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:28</var> CET</small><br><strong>Identified</strong> - We are currently in the process of restoring the search functionality again. Unfortunately, during this process, the search will not be available.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>13:41</var> CET</small><br><strong>Investigating</strong> - We're experiencing issues with our search service service and therefore:<br />- not all existing content may be found<br />- new content will not be found</p>tag:status.swat.io,2005:Incident/123591192022-10-20T16:05:06+02:002022-10-20T16:05:06+02:00Long response time<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>16:05</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>10:07</var> CEST</small><br><strong>Investigating</strong> - We are experiencing longer than normal response times for parts of Swat.io and some impact on functionality in parts of the product. Thank you for your patience while we resolve those issues. We will provide status updates as the situation improves.</p>tag:status.swat.io,2005:Incident/114254722022-10-20T00:44:10+02:002022-10-20T00:44:10+02:00We're moving to https://swatio.app<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>00:44</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>21:05</var> CEST</small><br><strong>Scheduled</strong> - We will be moving our infrastructure to the new domain https://swatio.app ๐<br /><br />During our maintenance window:<br />- You wonโt be able to access the app, and<br />- All posts scheduled during this time wonโt be published<br /><br />We look forward to seeing you again on our new domain https://swatio.app right after our migration is complete ๐</p>